8 Shopify Apps To Make Omnichannel Easier For You in 2024

Posted on 2024-04-17
7 min
author-imagePolo Themes


Running a Shopify website alone might not be enough to sell your products well online. Nowadays, there are many different ways to reach customers. That's why using Shopify Omnichannel apps for your website is a smart move.

What Can Shopify Omnichannel Apps Help with?

Imagine all your different ways of reaching customers—like your website, social media, and maybe even a physical store—working together smoothly. That's what Shopify omnichannel apps do. They make everything work together neatly, giving customers a better experience and making them happier.

Key Takeways

  1. Shopify omnichannel apps centralize customer interactions for consistent service.
  2. Real-time inventory sync across online and offline channels in Shopify omnichannel apps.
  3. Detailed multichannel analytics for informed decisions in Shopify omnichannel apps.

Omnichannel apps

AVADA Marketing Automation by Avada commerce

AVADA Marketing Automation is a powerful tool designed to help eCommerce websites expand their customer base and increase sales. With a range of automation workflows and advanced features, it offers comprehensive support for all your marketing needs.

Key Features:

  1. Automation Workflows: AVADA supports a variety of automation workflows, including Welcome Emails, Cross-sell and Up-sell Emails, Transactional Emails, and Abandoned Cart Emails. These pre-built workflows are tailored to streamline your marketing efforts and drive conversions.

  2. SMS Automation and Newsletters: With AVADA, you can send SMS automations and newsletters to your customers, achieving an impressive opening rate of up to 98%. This feature enhances communication and engagement with your audience.

  3. Drag and Drop Email Editor: The intuitive Email Editor allows users to create and customize email templates effortlessly. Its drag-and-drop interface and design suggestion tool make it accessible to users of all technical levels, ensuring beautiful and branded email campaigns.

  4. Sign-up Forms and Lead Generation: AVADA offers stunning Sign-up forms with advanced functions such as Re-engagement, Double Opt-in, and Email validation. These features help collect high-quality leads for your store, increasing the chances of successful conversions.

  5. Free and Pro Plans: AVADA provides a Free plan with generous limits, including 500 emails per day and 1000 contacts. For more advanced features and unlimited sends, users can opt for the Pro plan starting from $9. This flexibility makes AVADA accessible to businesses of all sizes.

With its user-friendly interface, comprehensive features, and stellar ratings, AVADA Marketing Automation is an essential tool for businesses seeking to streamline their marketing efforts and drive growth.

Omnisend Marketing Automation

Omnisend Email Marketing & SMS, developed by Omnisend, stands out with its impressive number of downloads and stellar reviews. Recognizing the vital role of email marketing in enhancing online stores, Omnisend offers a suite of features to optimize your email marketing efforts. From customizable sign-up forms to engaging features like the wheel of fortune for password retrieval, Omnisend aims to enhance customer interaction and streamline marketing strategies.

Key Features:

  1. Create and Send Email Campaigns: Omnisend empowers Shopify stores to craft and distribute compelling email marketing campaigns effortlessly.

  2. Grow Email List: With Omnisend, you can expand your email list using strategically placed popups and signup forms, enhancing your reach to potential customers.

  3. Ready-made Email Templates: The app provides a library of ready-made email templates that can be easily customized to align with your brand's identity and messaging.

  4. Abandoned Cart and Welcome Workflows: Set up automated workflows for abandoned cart recovery and welcoming new customers, boosting sales and engagement.

  5. Pre-built Automations: Utilize pre-built automations to personalize interactions with customers based on their behavior and purchase history, driving sales and customer satisfaction.

Omnisend also offers 24/7 email and live chat support for all users, ensuring assistance and guidance at every step of the way, regardless of the plan you choose.

Zendesk Support

With Zendesk Support, providing customer support becomes effortless and efficient. This platform enables quick responses to customer inquiries related to delivery, billing, or order information from Shopify. Questions are seamlessly displayed within the Zendesk platform, allowing your staff to promptly provide resolutions. Moreover, Zendesk ensures accessibility across all devices, including chat, emails, smartphones, and social media. By incorporating the Zendesk Web Widget into your Shopify site, you can further enhance customer responsiveness and increase website traffic.

Key Features:

  1. Unified Customer Interaction: Zendesk captures and converts customer inquiries from various channels into support tickets, ensuring all interactions are streamlined within a centralized platform.

  2. Efficient Ticket Management: Each customer inquiry is assigned a unique ticket, enabling support agents to access and manage them effectively. This streamlines the process of addressing customer issues promptly.

  3. Knowledge Base: Businesses can create and maintain a knowledge base of articles and resources, empowering customers to find solutions independently and reducing the volume of support requests.

  4. Automation and Workflow: Zendesk provides automation tools to streamline support processes, such as routing tickets to the appropriate agent and sending confirmation emails based on predefined conditions.

  5. Reporting and Analytics: Generate reports and analytics dashboards to track support operations' performance, optimize processes, and enhance the customer experience.

  6. Integration: Seamless integration with other tools and platforms, such as CRM systems and e-commerce solutions, allows businesses to maintain a cohesive view of customer information and provide efficient support.

Integrating Shopify with Zendesk offers numerous benefits, including centralized customer data, improved ticket management, enhanced customer support, seamless communication across departments, automated workflows, customer self-service capabilities, analytics and reporting, cross-selling and upselling opportunities, scalability, and time and cost savings.

JivoChat Business Live Chat

JivoChat Business Live Chat offers a powerful solution to engage with potential customers, particularly leveraging the reach of Facebook. By integrating with Facebook Messenger, this omnichannel app enables seamless communication with visitors and facilitates the collection of valuable data such as telephone numbers and email addresses. Furthermore, JivoChat enhances customer support with features like pre-written messages, automatic callbacks, and multi-agent support, ensuring efficient handling of multiple customer inquiries simultaneously.

Key Features:

  1. Simple Installation: JivoChat simplifies the setup process, requiring just 3 minutes for installation, making it easy for you and your team to get started.

  2. Omnichannel Communication: The app consolidates all customer communications into one platform, including live chat, email, Facebook Messenger, callbacks, and telephony, ensuring efficient management of customer interactions.

  3. Engagement Tools: With JivoChat, you can engage with every visitor on your website, converting them into paying customers and generating leads from your existing traffic. Benefit from the "Jivo Curve" to maximize engagement and sales opportunities.

Whether you're on desktop, mobile, or web, JivoChat has you covered, providing a comprehensive solution to enhance customer engagement and drive sales.

ShipRelay Fulfillment

ShipRelay Fulfillment caters to small to medium-sized businesses, focusing on delivery, warehouse, and achievement management. With features like Inbound Labels for purchasing shipping labels and product tagging, and Real-time rate selection for choosing excellent prices from providers instantly, ShipRelay aims to streamline your fulfillment process. Syncing inventory and seamless purchase order management further ensure smooth operations without supplier delays.

Key Features:

  1. Efficient Fulfillment Management: ShipRelay offers custom software controls for efficient handling of fulfillment operations, ensuring timely delivery and customer satisfaction.

  2. Global Inventory Syncing: Prevent overselling and maintain accurate inventory management across multiple sales channels with ShipRelay's global inventory syncing feature.

  3. Comprehensive Customization Suite: Showcase your brand's uniqueness with ShipRelay's comprehensive customization suite, including customizable kitting, packaging, assembly, and inserts.

  4. Warehouse Operations Control: Take control of warehouse operations with ShipRelay's software controls, optimizing processes and minimizing errors.

  5. Out-of-Box Shipping Experience: Deliver an exceptional shipping experience to your customers with ShipRelay's seamless shipping process, enhancing customer satisfaction and loyalty.

With ShipRelay Fulfillment, you can optimize your store operations and attract more customers by ensuring efficient and reliable fulfillment processes.

Endear Outbound Retailing by Endear

Endear Outbound Retailing, developed by Endear, offers a powerful CRM (Customer Relationship Management) solution tailored for online sellers looking to enhance customer relationships and messaging. With a rating of 5.0/5 based on 3 reviews, this app provides invaluable features to contribute to sellers' reputations through effective CRM and messaging strategies.

Key Features:

  1. Customer Segmentation: Endear allows users to segment customers effectively, helping sellers identify the most potential customer groups for their stores. This segmentation ensures targeted communication and engagement with customers.

  2. Personalized Content Delivery: With Endear, sellers can deliver personalized content to customers at the right time, enhancing customer engagement and driving sales. The app specifies content for each customer based on their profile and preferences.

  3. Multichannel Communication: Endear enables sellers to connect with customers via SMS and emails, ensuring seamless communication across multiple channels. This flexibility allows sellers to reach customers anytime, anywhere.

  4. Sales Tracking and Reporting: Sellers can track sales and customer activities through valuable data insights provided by Endear. This allows sellers to monitor customer interactions, track sales performance, and generate reports for informed decision-making.

Endear Outbound Retailing empowers online sellers to effectively manage customer relationships and messaging, contributing to enhanced reputations and increased sales.


Kustomer's AI CRM revolutionizes customer support by providing deep insights for superior customer experiences. Tailored for eCommerce and retail, this app transforms customer interactions, offering a holistic view of customer data and streamlining support across channels. With personalized experiences and efficient management of inquiries, orders, and feedback, Kustomer elevates customer service quality and responsiveness, making it the go-to solution for customer-centric support.

Key Features:

  1. Holistic Customer Data View: Gain a comprehensive view of customer interactions by integrating with Shopify data, enabling personalized support and communication.

  2. Direct Order Management: Process refunds or cancellations directly from the Kustomer timeline, enhancing efficiency in managing customer orders.

  3. Efficient Data Access: Navigate through customer orders and data swiftly within the Kustomer interface, ensuring seamless operations and quick access to information.

  4. Dynamic Message Customization: Personalize customer interactions with dynamic message customization, enhancing engagement and satisfaction.

  5. Automated Updates with Chatbot Templates: Utilize chatbot templates for automated updates, reducing repetitive tasks and improving response times.

By leveraging Kustomer's AI CRM capabilities, retailers can transform customer support, drive sales, and elevate customer experiences to new heights.


Omnified is a game-changer for online sellers, addressing the common concern of in-store browsers who don't complete purchases. With this app, your staff can capture contact details of these browsers, and Omnified will automatically send them links to the products they showed interest in. Additionally, it offers reminder emails and automatically cancels emails once customers make a purchase. Moreover, the app provides valuable insights by tracking staff engagement metrics, ensuring efficient operations and customer service.

Key Features:

  1. Capture Contact Details: Omnified empowers your staff to capture contact details of in-store browsers, allowing you to follow up with personalized product recommendations.

  2. Automated Product Recommendations: The app automatically sends links to products that customers showed interest in, increasing the likelihood of conversion and reducing abandoned carts.

  3. Reminder Emails: Omnified offers reminder emails to prompt customers to complete their purchases, ensuring a higher conversion rate and reducing missed opportunities.

  4. Automatic Email Cancellation: Once customers make a purchase, Omnified automatically cancels reminder emails, preventing redundant communications and enhancing customer experience.

  5. Staff Engagement Tracking: Track staff engagement metrics to assess performance and optimize operations for better customer service and sales outcomes.

With Omnified, you can turn in-store browsers into satisfied customers, boost sales, and optimize staff performance to drive business growth.

In conclusion, integrating Shopify omnichannel apps into your eCommerce strategy is a smart move to centralize customer interactions, streamline operations, and deliver superior customer experiences. By leveraging these powerful tools, merchants can stay ahead of the competition and drive business growth in today's dynamic digital landscape.

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